Email Notifications
Set up and manage email notification delivery.
Who Gets Email
Event emails reach you on every plan, Entling included: invitations, new events, reminders, updates, final dates, cancellations, response confirmations and, for organizers, new responses. What you get is up to your own email preferences, not your plan.
Some sends an organizer starts are part of Ent, such as inviting people by email and post-event surveys. The plan that counts is the organizer's, not yours.
Enabling Email Notifications
Email preferences live in Settings:
- Open Settings from the avatar menu
- Choose Email Preferences
- Make sure the master switch is on
- Configure individual preferences
The master switch controls all email notifications. When disabled, no emails are sent regardless of individual settings.
Email Preference Categories
Event Notifications
Control emails related to events you're part of:
| Setting | Description |
|---|---|
| Event Invitations | Emails when you're invited to events |
| Event Reminders | Reminders before events start |
| Event Updates | Notifications about event changes |
| Event Cancellations | Important notices when events are cancelled |
Response Notifications
For event organizers and attendees:
| Setting | Description |
|---|---|
| Response Confirmations | Confirm when your responses are submitted |
| New Responses | (Organizers) Get notified of new responses |
Poll Notifications
Stay updated on poll activity:
| Setting | Description |
|---|---|
| Poll Results | When poll results are available |
| Poll Reminders | Reminders to participate in polls |
System Notifications
These are always enabled for your security:
| Setting | Description | Can Disable? |
|---|---|---|
| Account Updates | Important account and billing info | No |
| Security Alerts | Login attempts and security notices | No |
Marketing (Optional)
Off by default, opt-in if interested:
| Setting | Description | Default |
|---|---|---|
| Product Updates | New features and improvements | Off |
| Tips & Best Practices | Helpful usage tips | Off |
Delivery Settings
Emails go out as things happen. There is no daily or weekly summary.
Reminder Timing
Set how far in advance you want event reminders:
- 1 hour before
- 2 hours before
- 6 hours before
- 12 hours before
- 24 hours before (default)
- 48 hours before
- 72 hours before
Choose based on your preparation needs. TTRPG sessions often need more prep time, so 24-48 hours is popular.
Testing Email Delivery
Verify your email setup is working:
- Go to Settings → Email Preferences
- Ensure the master switch is enabled
- Click Send Test Email
- Check your inbox (and spam folder) for the test message
If you don't receive the test email within a few minutes, see the troubleshooting section below.
Troubleshooting
Not Receiving Emails
Check the basics:
- Is the master email switch enabled?
- Is the specific notification type enabled?
- Have you verified your email address?
Check your email provider:
- Look in your spam/junk folder
- Add
noreply@eventmoot.comto your contacts - Check if your email provider is blocking the domain
Emails Going to Spam
Add EventMoot to your email whitelist:
- Mark messages as "Not Spam"
- Add
noreply@eventmoot.comto your address book - Create a filter to always deliver EventMoot emails to inbox
Too Many Emails
If you're receiving too many notifications:
- Turn off the email types you don't need
- Set a busy Moot to Important only from that Moot's Members page
- For high-activity Moots, consider using Discord webhooks instead
Reset to Defaults
If your preferences get complicated:
- Go to Settings → Email Preferences
- Click Reset to Defaults
- All preferences return to their default state:
- All event/response notifications enabled
- Marketing notifications disabled
- 24-hour reminder timing
Alternative: Discord Webhooks
If email isn't your style, Discord webhooks offer another way to receive notifications:
- Send to your Discord server
- Rich embeds with event details
- Separate channels for different notification types
- Available for Ent subscribers